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Starbucks to charge anyone asking to use washroom

Starbucks Reverses Open-Door Policy, Requires Purchase for Store Access

Starbucks has announced a reversal of its open-door policy, now requiring customers to make a purchase if they want to hang out or use the restroom at its stores. This new code of conduct, to be displayed in all company-owned North American stores, also prohibits discrimination, harassment, outside alcohol consumption, smoking, vaping, drug use, and panhandling.

According to Starbucks spokesperson Jaci Anderson, the updated rules aim to prioritize paying customers and align with similar policies in place at other retailers. Anderson emphasized the company’s commitment to creating a welcoming and comfortable environment for all patrons.

The code of conduct outlines that individuals who violate the rules will be asked to leave, with the possibility of law enforcement involvement if necessary. Starbucks plans to train its employees on implementing and enforcing the new policy.

This policy shift comes in response to past incidents, including the 2018 arrest of two Black men at a Philadelphia Starbucks for not making a purchase while waiting for a business meeting. Following the incident, Starbucks Chairman Howard Schultz expressed a desire to avoid making customers feel unwelcome.

Despite the previous open-door approach, Starbucks has faced challenges with disruptive and unsafe behavior within its stores. In 2022, the company closed multiple locations nationwide, citing safety concerns related to drug use and other disruptive activities that posed risks to staff.

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