Moneris network outage causes widespread disruption of credit, debit payments
Credit- and debit-processing firm Moneris confirmed it experienced a network outage on Saturday amid widespread reports of problems with customer payment terminals in several parts of Canada, including B.C., Winnipeg and Ontario.
In an email to CBC News, the company said the outage lasted about an hour-and-a-half.
“Earlier this afternoon, Moneris experienced an intermittent network outage affecting our customers’ ability to process transactions for approximately 90 minutes,” a spokesperson said in the email.
“We have resolved the network outage and returned transaction processing to normal. Merchants may experience some transaction slowness while systems catch up.”
Moneris did not say how widespread the outage was. People posting on X, the social media platform formerly known as Twitter, reported problems in several parts of Canada, including B.C., Winnipeg and Mississauga, Ont.
The outage also prompted BC Ferries to issue a travel advisory due to problems on board its fleet.
<a href=”https://twitter.com/hashtag/BCFHeadsUp?src=hash&ref_src=twsrc%5Etfw”>#BCFHeadsUp</a> Due to a service outage with Monaris, our terminals are unable to accept debit or credit. At this time, our team is working on an interim solution. We appreciate your patience going forward.<br><br>Travel Advisory Here: <a href=”https://t.co/KdebW77Vks”>https://t.co/KdebW77Vks</a> ^bt
—@BCFerries
BC Ferries has since reported that its problems have been resolved.
