A property sale would have transformed their lives, but N.S. family got an epic shock instead

As Sarah Ryall and her husband were eagerly anticipating the sale of their rental property in Cole Harbour, N.S., they were hit with a devastating blow. A burst pipe caused significant water damage to their home, leaving them facing a repair bill of almost $100,000.

The Ryalls had owned the property for nearly two decades, and the sale was crucial for their financial security. Sarah Ryall wanted to continue being a stay-at-home mom to their nine children, while her husband Tanner Ryall wanted to spend more time with the kids. The sale of the rental property was meant to provide them with the stability they needed.

However, when they received the call about the water damage, their world was turned upside down. The insurance company initially denied their claim, citing the fact that the home had been vacant for more than five days. Despite the Ryalls’ efforts to maintain the property and keep it in good condition, the insurer deemed it unoccupied.

The situation highlighted the importance of understanding insurance policies and notifying insurers of any changes in risk. Amanda Dean, Atlantic vice-president for the Insurance Bureau of Canada, emphasized the need for clear communication between homeowners and insurers to prevent gaps in coverage.

After CBC News contacted Co-operators, the Ryalls received a call from a company executive who agreed to cover the damages. This news came as a huge relief to the family, who were grateful for the resolution.

Sarah Ryall hopes that sharing their story will help others avoid similar challenges with insurance coverage. She wants to raise awareness about the potential limitations of policies, especially in situations of water damage and property vacancy.

For now, the Ryalls’ rental property remains off the market until the repairs are completed. They are thankful for the support they have received and are looking forward to restoring their home to its former condition.

In conclusion, the Ryalls’ experience serves as a reminder of the importance of reviewing insurance policies and keeping insurers informed of any changes. By being proactive and understanding the terms of their coverage, homeowners can avoid unexpected financial burdens in the event of unforeseen circumstances.