Air France and KLM warn customers of new data breach

Air France and KLM warn customers of a new data breach that has reached their customer service platform. Hackers have access to personal data, including names, e -mails, telephone numbers, loyalty program -information and recent transactions. Although no financial details were stolen, experts warn that this information is still a gold mine for cyber criminals.

The airlines say they have acted quickly to cut off the access to the attackers. They also emphasized that their internal networks remain safe.

“Air France and KLM have detected unusual activities on an external platform that we use for customer service,” the companies said in a joint explanation. “This activity led to unauthorized access to customer data. Our IT security teams, together with the relevant external party, took immediate action to stop. We also took measures to prevent this from happening again. Internal Air France and KLM systems were not influenced.”

Authorities in France and the Netherlands have been informed. In the meantime, it is counted that affected customers should remain alert.

“Customers whose data is possible are currently being informed,” the airlines added. “We advise them to be extra vigilant for suspicious e -mails or phone calls.”

The notorious Hackergroep gives sights on the aviation industry in alarming safety threat

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A greater trend of cyber crime

This attack is part of a wider wave of data theft linked to the Shinyhunters group. In recent months, they have focused on Salesforce customer service systems used by large global brands. High -profile victims include Adidas, Qantas, Louis Vuitton and even Google.

Ricardo Barely, CEO of Incode Technologies, a global leader in identity verification and AI-driven fraud prevention, calls this a dangerous shift.

“This indicates that hackers such as Glossendeen evolve from brutal-force hacks to AI-reinforced social engineering, aimed at third-party platforms where people are the weak link. They not only steal data; they use generative AI to make convincing imitation. It is an AI-Weapon Weedloop.”

KLM aircraft (Kurt “Cyberguy” Knutsson)

What is artificial intelligence (AI)?

How hackers did this

Attackers now use advanced AI tools that think both quickly and cheaply. With these tools they can convince real people convincingly.

“Nowadays, attackers are digital scammers with an unprecedented tool kit,” it barely explains. “Met AI kunnen ze zich overtuigend voordoen als echte mensen die gekloonde stemmen, spraakpatronen en zelfs realistische video-diepvakken gebruiken. Met slechts 10-20 seconden van iemands stem kunnen ze een audiekloon maken die precies klinkt zoals zij. Gewapend met deze, bewapende klantenservice-vertegenwoordigers, die poseren als een executive, een partner of een partner of een partner of een hoogwaardige klant en een gevoelige Access changes or data changes. “

These AI-driven imitations circumvent the “Red flags” That once warned employees.

“The best AI Deepfakes are almost impossible for people to detect in real time,” says barely. “Pauses, uncomfortable phrasing, bad audio, which disappear away.”

Why customer service platforms are excellent goals

Customer ServicePortals contain a wealth of personal information and often have the authority to reset accounts or to ignore the security settings. This combination makes them especially attractive for hackers.

“Customer service platforms are considered a treasure room because they store detailed personal data, transaction districts and sometimes have the opportunity to reset passwords or ignore security institutions,” hardly notes. “In contrast to the financial core systems, many miss robust security controls, making them accessible to attackers armed with partial user information.”

What this means for you

The infringement of Air France-KLM shows how fast cyber criminals adapt. With AI-driven imitation, even experienced representatives of customer service can be misled. Your best defense is to remain vigilant, use stronger authentication and actively check your accounts for unusual activity.

A woman booking airline on her laptop (Kurt “Cyberguy” Knutsson)

What hackers do with the stolen data

As soon as hackers gain access to this data, they can quickly convert it into profit.

“This starts when attackers use stolen data, such as loyalty program numbers, recent transactions or service demand information to present customers in future interactions,” says barely. “Loyalty points and frequent flyer miles act as digital currency that can be monitored or exchanged for rewards. These pieces of information are treated as puzzle pieces to build full identity profiles.”

These profiles often appear for sale on the dark web. Criminals can also reuse them to break into other accounts or to launch highly targeted scams.

How you can protect yourself after an infringement

Hardly warns that scammers often move fast after an infringement, so that fake reports are sent that seem legitimate.

“Post-Breach, watch out for phishing-artaas that are tailored to you, such as e-mails that have deleted your recent Air France flight, and insists on a ‘security update’ with a Dodgy link. Scamers thrive on urgency.”

If you were informed, or even suspect that your data was part of this infringement, take these steps immediately:

1) Switch on phishing-resistant MFA

Usage App-based authenticationSecurity keys or biometrics where possible. Unlike basic products, these methods for cyber criminals are much more difficult to intercept, even if they already have some of your personal information from the infringement.

2) Watch out for customized phishing attempts and use strong antivirus software

Scammers can refer to real flights, loyalty program -saldi or recent transactions to mislead you to click on malignant links. Link your caution with strong antivirus aids that can block dangerous websites, phishing attempts and malware before they get the chance to run. The best way to protect yourself against malignant links that install malware, which may have access to your private information, is to have strong antivirus software installed on all your devices. This protection can also warn you about phishing -e -mails and ransomware -scam, so that your personal information and digital assets are kept securely.

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3) Loyalty and financial accounts are closely monitoring

Frequent flyer miles And loyalty points are like digital currency. They can be stolen, sold or exchanged for real goods. Regularly check your airline, hotel and bank accounts for unusual activities.

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4) Use strong, unique passwords

Never reuse the same password on accounts. If hackers compromise one account, they can try the same password elsewhere in a “reference stuff” attack. A renowned password manager can make and save complex, unique registrations.

View the best expert-reviewed password managers from 2025 Cyberguy.com/passwords

5) Register for an identity theft protection service

Credit agencies and specialized services can warn you if your information appears on the dark web or is linked to suspicious activities. Identity theft companies can check personal information such as your Sofi number (SSN), telephone number and e -mail address and you warn if it is sold on the dark web or is used to open an account. They can also help you freeze your bank and credit card defenses to prevent unauthorized use by criminals.

See my tips and choose the best how you can protect yourself against identity theft Cyberguy.com/identitytheft

6) Use a personal data removal service

Personal data removal services can help to scrub your personal information from data sites. Removing these records makes it more difficult for attackers to collect the details they need to occur. Although no service can guarantee the complete deletion of your data from the internet, a data removal service is really a smart choice. They are not cheap and not your privacy. These services do all the work for you by actively monitoring your personal information and systematically erasing hundreds of websites. It is what gives me peace of mind and has turned out to be the most effective way to erase your personal data from the internet. By limiting the available information, you reduce the risk of scammers who are to refer data from infringements with information that they can find on the dark web, making it more difficult for them to focus.

View my top choices for data removal services and receive a free scan to find out if your personal information is already on the internet by visiting Cyberguy.com/delete

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7) Scan your credit reports weekly

View your reports from large credit agencies on suspicious accounts or questions that you did not start.

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Kurt’s most important take -away restaurants

Your frequent flyer -mijlen, e -mail address and telephone number may not seem valuable as your credit card, but in the wrong hands they are keys to unlock your personal life more. Protect them as cash.

What would you do if a scammer could call your airline and exactly as you could sound? Let us know by writing us Cyberguy.com/contact

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