Border agency system outage affecting customs kiosks at major airports
The Canada Border Services Agency (CBSA) says a partial systems outage is affecting customs screening at some airports.
The CBSA posted a message about the outage on social media Tuesday afternoon but provided little detail about the extent of the problem.
“There is currently a partial systems outage impacting airports. We are working with partners on fixing the issue. We apologize for any inconvenience this outage may cause and thank you for your patience,” the agency said in a post on X, formerly Twitter.
A spokesperson for Aéroports de Montréal, which operates Montreal-Trudeau International Airport, told CBC News the outage is “national” but isn’t causing significant delays in Montreal.
“The current national system failure of the automated kiosks is causing a slowdown at border control in all Canadian airports. However, there is no major impact at YUL Montréal-Trudeau International Airport,” the spokesperson said in an email.
“Technicians are currently assessing, and a contingency plan has been deployed, enabling passengers to be processed, but obviously with a longer-than-usual delay. We also deployed a message via our PA system to inform passengers of the situation.”
<a href=”https://twitter.com/CanBorder?ref_src=twsrc%5Etfw”>@CanBorder</a> is experiencing a systems outage at the Primary Inspection Kiosks (PIK) in Terminals 1 and 3. You may experience longer than normal wait times at customs. <a href=”https://t.co/Xe42qwOtzJ”>https://t.co/Xe42qwOtzJ</a>
—@TorontoPearson
Toronto’s Pearson Airport warned passengers that the outage could lead to delays at customs kiosks.
“[The CBSA] is experiencing a systems outage at the Primary Inspection Kiosks (PIK) in Terminals 1 and 3. You may experience longer than normal wait times at customs,” a post on X said.
Halifax Stanfield International Airport also posted a statement warning passengers that they could face delays at customs.
“Please be aware you may experience delays in customs processing at our airport during this time,” the airport posted on X.
A spokesperson for the Ottawa International Airport told CBC News the kiosk outage has forced border agents to process custom papers manually, but the issue isn’t causing significant delays.
CBC News has reached out to CBSA for further details.
