‘Everybody needs friendship’: How Helping Hands Street Mission in Hamilton is meeting that need

Friendship is at the core of everything that the small staff at Helping Hands Street Mission in Hamilton does. According to the organization’s executive director, Alice Plug-Buist, the importance of friendship is even more crucial during the holiday season.

The mission was founded 21 years ago by Helen Norris, who was inspired by a woman who befriended her and helped her during a difficult period in her life. While Norris initially started out by providing people with supplies, she always understood that it was about more than just material goods. Building relationships, feeling seen, heard, valued, and befriended were the true essence of the mission.

Over the years, Helping Hands has evolved into a welcoming space for everyone. The organization offers free supplies and coffee, but more importantly, it focuses on building friendships with those in need. Plug-Buist explained that the mission is not just about providing social services but about being a friend to those who may not have anyone else to turn to.

In recent years, Helping Hands has made a conscious effort to shift back to a friendship-based support model. The organization hired a friendship manager to oversee the volunteers and community members who provide support and companionship to those in need. With a small staff of five and over 50 volunteers, Helping Hands strives to create a community where people can share their living rooms and support one another.

Jessica Maxwell, acting director of the social psychology program at McMaster University, emphasized the importance of friendships in fulfilling our fundamental need to belong and connect with others. She noted that the holiday season can be particularly lonely for some people, making friendships even more crucial during this time.

Every Christmas Day, Helping Hands opens its doors to those who may not have anyone to celebrate with. The organization hosts caroling, gift-giving, and even a visit from Santa to ensure that no one feels alone during the holidays.

The role of the friendship manager at Helping Hands has been praised as a step in recognizing the significance of social connections. By providing a space where friendship is prioritized, the mission serves as a beacon of hope for those who may be struggling during the holiday season.

In conclusion, friendship lies at the heart of Helping Hands Street Mission, providing not only material support but also the invaluable gift of companionship and support. As the organization continues to prioritize relationships over transactions, it serves as a reminder of the power of friendship in making a difference in the lives of those in need.