Fed up Canadians say no one at CRA is taking their call. The union says it’s set to get worse
“It’s a waste of time and resources,” said Rudd. “We have important tax matters that need to be addressed, and we can’t get through to anyone at the CRA to help us.”
Rudd added that the situation has become unbearable for her and her staff, who are constantly trying to navigate the automated phone system without success.
“It’s frustrating and demoralizing,” she said. “We just want to speak to a real person who can assist us with our clients’ tax issues.”
The backlog of calls and the lack of available agents have created a significant roadblock for Canadian taxpayers who rely on the CRA for assistance. Many are left feeling helpless and stranded, unable to get the help they need to resolve their tax matters.
The Union of Taxation Employees is urging the federal government to take immediate action to address the issue and restore funding to the CRA call centers. Without adequate resources and staff, the agency will continue to struggle to meet the needs of Canadians seeking assistance with their taxes.
As taxpayers continue to face difficulties reaching the CRA by phone, it is clear that a solution must be found to improve access to essential services. The government must prioritize funding and support for the agency to ensure that Canadians can get the assistance they need to navigate their tax obligations.
Until then, taxpayers like Krista Tucker Petrick and Erin Rudd will continue to face frustrating roadblocks in their attempts to address important tax matters with the CRA.
Sophia Harris/CBC
The ongoing issue with the Canada Revenue Agency (CRA) call centre is causing major headaches for businesses like Black Star Accounting Services in Regina. Owner Rudd is feeling the impact as her employees spend hours redialing the agency, tying up valuable resources that could be used elsewhere.
But the problem goes beyond just the inconvenience of constantly trying to reach the CRA. Rudd is also dealing with frustrated clients whose cases are stuck in limbo until her office can finally connect with the agency to resolve their issues. The delays are causing tension and frustration for everyone involved.
“The public is getting frustrated, we’re getting frustrated,” Rudd expressed, highlighting the urgent need for a solution to this ongoing problem. When asked what message she would send to the government, Rudd simply stated, “Help.”
The situation is further exacerbated by recent reports of hackers gaining access to thousands of CRA accounts, resulting in fraudulent tax refunds being issued. The impact of these security breaches is widespread, with millions of dollars being paid out in bogus refunds.
As businesses like Black Star Accounting Services struggle to navigate the challenges posed by the CRA call centre issues and security breaches, it is clear that swift action is needed to address these concerns. The government must prioritize resolving these issues to restore confidence in the CRA and provide much-needed support to businesses and individuals affected by these disruptions.
