Nova Scotia

‘More than angry’: Nova Scotia Power’s proposed rate increase receives backlash

Nova Scotia Power Faces Backlash Over Proposed Rate Increase After Cybersecurity Breach

An Antigonish, N.S., man named David MacLeod has expressed frustration over Nova Scotia Power’s plan to raise rates over the next two years following a cybersecurity breach that compromised the personal information of 280,000 individuals. In an open letter to CEO Peter Gregg, MacLeod called for a rate freeze, stating that the utility should focus on rebuilding trust rather than implementing rate hikes.

MacLeod, a retired intelligence operator, voiced his concerns about the impact of the proposed rate increase on vulnerable individuals who may struggle to afford higher bills. Josie Rudderham, CEO of the South Shore Open Doors Association in Bridgewater, N.S., echoed these sentiments, emphasizing that many already make sacrifices to pay their power bills and that higher rates could worsen the situation.

According to a 2022 study, 38% of residents in Bridgewater experience energy poverty, highlighting the importance of affordable energy in maintaining housing stability. Rudderham emphasized that every dollar counts for individuals living on limited incomes.

Despite the backlash, Nova Scotia Power notified the provincial energy board about its plan to raise residential rates by 4.1% annually for the next two years. The utility stated that it will file a general rate application in the coming weeks to implement the proposed increases, which are intended to fund the first two years of its five-year grid reliability plan.

In response to concerns about affordability, Nova Scotia Power encouraged customers to contact their customer care team for assistance in managing their power bills. The utility highlighted the various programs and options available to support customers facing financial challenges.

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MacLeod also criticized the company’s request for sweeping confidentiality during the inquiry into the cybersecurity incident, calling for more transparency and a focus on prioritizing the interests of clients. He urged Nova Scotia Power to justify the need for rate hikes and the compensation of board members.

The ongoing debate over Nova Scotia Power’s proposed rate increase underscores the importance of balancing the financial interests of the utility with the needs of its customers. As the utility moves forward with its plan, stakeholders will continue to scrutinize the decision-making process and advocate for measures to address energy affordability and consumer protection.

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