Would-be Nova Scotia Power customer unable to get electricity hooked up

Moving into a new home is supposed to be an exciting time, but for some Nova Scotia Power customers, it has turned into a frustrating ordeal. Amid a cybersecurity incident that was discovered on April 25, the company is only responding to emergencies and outages, leaving customers like Amara Fortier and James Walker in the dark.

Fortier, who is in the process of moving to Wolfville, N.S., with three roommates, found herself unable to get her electricity connected. Despite her attempts to create an online account and contact Nova Scotia Power for assistance, she was met with little help. The stress of not knowing when the power would be connected left her feeling helpless and upset.

Similarly, Walker, who is moving to Morden, N.S., also faced difficulties in reaching Nova Scotia Power about new connections. While his electricity was still connected in his new home on Wednesday morning, he had no way of confirming how much longer it would last. The lack of communication from the company left him feeling uncertain and frustrated.

Questions remain about the cybersecurity incident that Nova Scotia Power is dealing with. Customers like Walker were surprised by the length of time it took for the company to disclose the breach. The lack of communication and transparency from the company has left customers feeling anxious and in the dark about the situation.

In response to the situation, Nova Scotia Power mentioned that any requests for service submitted before April 25 are already in their system and will be completed. Customers without power are advised to call the outage line for assistance. The company has also stated that customers can still submit a request for a new service hook-up for electricity through their website.

The cybersecurity incident has led to the unauthorized access and theft of certain customer personal information. Nova Scotia Power is currently investigating the incident and will be in touch with customers whose data has been affected. The company reassures customers that they are taking the situation seriously and working urgently to determine the full nature and scope of the data that may have been compromised.

Moving into a new home should be a seamless process, but for Nova Scotia Power customers, it has become a challenging experience. The lack of communication and transparency from the company has left customers feeling frustrated and uncertain. As Nova Scotia Power continues to investigate the cybersecurity incident, customers are left waiting for answers and solutions to their electricity connection issues.