Customer

Canada

Why Canadians are still stuck on hold, despite rise of automated customer service

Trent Ryland recently spent hours on the phone with WestJet, trying to sort out a problem with a family member’s…

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Lifestyle

Companies are changing their customer rewards program, here’s why

WASHINGTON – Rewards programs, including birthday gifts and discounts, have long been a way for brands to build loyalty and…

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Business

Telus scraps 1.5% credit card surcharge on customer bills

Telus has reversed its decision to charge additional fees to customers who use a credit card to pay their bills.…

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