Regulator Proposes Proposed Changes to Passenger Rights Charter
GATINEAU, Que. – The Canadian Transportation Agency submits proposed amendments to the passenger rights charter.
The reforms come after the Liberal government passed legislation last month to toughen airline penalties, strengthen the complaints process and address loopholes in the flight disruption law that have allowed airlines to avoid compensating travelers.
The changes to the Air Passenger Protection Regulations spell out the circumstances in which an airline is not required to compensate customers, narrowing the field so that most airline technical problems are left with no way out.
The new rules would also allow customers to claim a refund if the government raises the risk level of travel to certain countries or if a flight disruption prevents them from completing their trip within a reasonable time — well below the current threshold of 48 o’clock.
The transport agency is today launching public consultations on the proposed overhaul.
The backlog of complaints to the regulator now exceeds 52,000, about three times as many as a year ago and an average of two years per case.
This report from The Canadian Press was first published on July 11, 2023.
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