Patients of Toronto gynecologist linked to infection risk say they flagged negative experiences years earlier
Years before around 2,500 patients of a Toronto gynecologist were alerted to a potential infection risk associated with improperly cleaned tools, Rachael Millanta lodged a complaint about her encounter at the clinic. Following a report by CBC Toronto on Dr. Esther Park’s office, where Toronto Public Health confirmed that cleaning protocols were not being followed, numerous patients have come forward to share their negative experiences with Park, expressing their disappointment that their concerns were not taken seriously. Millanta was one of these patients.
Millanta revealed that she filed a complaint with the College of Physicians and Surgeons of Ontario (CPSO) in April 2021. She recounted being asked personal questions by Dr. Park with the door open and instructed to undress from the waist down while the door remained ajar. Despite requesting a gown or covering, she was told to use her own clothes for coverage. This led to a distressing internal examination that she did not consent to, resulting in bleeding. Additionally, she was given a prescription without any explanation of its purpose or details of her medical condition. The traumatizing experience prompted Millanta to immediately contact the CPSO and file a complaint.
In response to Millanta’s complaint, the CPSO acknowledged multiple complaints against Park, with some patients reporting feeling rushed or inadequately informed during their consultations. Despite Park’s denial of most of Millanta’s claims, the CPSO issued advice on professional communication, empathetic engagement, the importance of providing proper draping, and ensuring comprehensive documentation of consultations.
The CPSO is currently investigating Park regarding infection control issues in her practice. Although the exact number of complaints filed against Park remains confidential, Park’s medical license has been restricted since December 2024. Park’s clinic, upon being contacted by CBC Toronto, declined to comment and announced its closure in April.
Former patient Sandra Cole staged a demonstration outside Park’s office to raise awareness, demand accountability, and share her negative experiences with the doctor. The CPSO emphasized its commitment to patient safety and taking all concerns seriously.
Kristina Maitland, an associate medical malpractice lawyer at Neinstein Personal Injury Lawyers LLP, highlighted the legal options available to patients dissatisfied with CPSO decisions. Patients can pursue legal action if they feel the complaint process did not provide a satisfactory resolution. Maitland stressed the importance of seeking legal advice promptly after an incident to understand available options and avoid issues with limitation periods.
Despite Toronto Public Health confirming the clinic’s correction of infection control issues with no ongoing concerns, patients like Millanta continue to grapple with the trauma of their experiences. Millanta described her encounter as the most traumatic she has ever had with a medical professional, leaving a lasting impact on her well-being.
