Ticketmaster customers in Montreal sound alarm after online tickets vanish

Myriam Estrella was thrilled to bring her partner to a Montreal Canadiens game in her hometown on Tuesday night. However, her excitement turned to disappointment when she discovered that her tickets had mysteriously disappeared from her Ticketmaster account. The tickets had been claimed by an unknown account, leaving Estrella feeling frustrated and helpless.

Living in Florida, Estrella reached out to Ticketmaster for assistance, but her pleas went unanswered until she took to TikTok to voice her concerns to her million followers. Only then did Ticketmaster take action to restore her tickets, but Estrella couldn’t shake the feeling that it was merely a PR move to save face.

Unfortunately, Estrella is not alone in her experience. Fredericke Lapierre shared a similar story of missing concert tickets that resulted in her and her friends having to purchase new seats at a much higher cost. Lapierre expressed her fear of using Ticketmaster in the future, unsure if her tickets would be safe from theft.

The issue of missing tickets may be connected to a data breach that Ticketmaster disclosed in July. Although Ticketmaster assured customers that passwords were not compromised in the breach, technology expert Carmi Levy believes there is a link between the stolen data and the disappearing tickets. Fraudsters can use stolen email addresses and leaked passwords to gain access to Ticketmaster accounts and sell tickets fraudulently.

Levy advises users to change their passwords, enable two-step verification, and use encrypted password managers to enhance account security and prevent data theft. By avoiding the use of the same password across multiple accounts, individuals can reduce the risk of falling victim to cybercriminals.

Ticketmaster maintains that its digital ticketing advancements have significantly reduced fraud compared to traditional paper tickets. The company encourages fans to set strong, unique passwords for all accounts, especially their personal email, to prevent security issues. Ticketmaster reassures customers that they are continuously investing in new security measures to protect fans from scammers looking to exploit the value of tickets.

In conclusion, the incidents of missing tickets highlight the importance of cybersecurity measures in safeguarding online accounts. By taking proactive steps to enhance account security, fans can mitigate the risk of falling victim to online theft and fraud. Ticketmaster’s commitment to improving technology and security measures serves as a reminder of the ongoing battle against cyber threats in the digital age.