What are your rights as passengers in the midst of Air Canada Work stoppage?
It is the last day before a potential work break could set up all Air Canada flights, so what does this mean for travelers?
Air passenger Rights President Gábor Lukács sat down with CityNews to explain what customers should consider at that time.
What exactly are the rights of Air Canada customers currently with airline tickets for Saturday and after that?
GL: “As soon as the strike is already underway, the instructions for the passenger protection of Air Canada offers a right to a reversal about alternative transport, including at competitors in the dime of Air Canada. Air Canada is obliged to reform passengers, not only in itself, but if it is an alternative flight that is the strike, that is the strike, that is the strike, that is the strike, that is the strike, that is the strike, that is the strike, that is the strike, which is the strike, that is the strike, which is the strike, which is the strike, that is the strike, which is the strike, which is the strike, which is the strike, that is the strike, which is the strike, which is the strike, which is the strike, which is the strike, which is the strike, which is the strike, which is the strike.
What we have actually seen that Air Canada misleads passengers, she says that no flights are available at competitor Airlines. In many cases that is not true. In one case we have seen, there were more than a dozen options for the passenger on other airlines, but the passenger received an e-mail that did not tell them other flights for you. “
Why should passengers not accept a reimbursement of Air Canada?
GL: “Passengers should not accept a refund, because it can be used if evidence is used that they are no longer entitled to alternating transport. It is somehow. Or you take a refund or you take alternative transport. And if you now take a reimbursement, it will cover a quarter or half of your alternative transport costs.
The law requires Air Canada to pay such costs. So if Air Canada refuses to offer your alternative transport, is the correct order of events that you go out and buy a ticket for another airline for a much higher price, not canceling your original booking or looking for a refund, but sending a bill for a new transport that you are lying to me. You told me that there are no flights, but here is a flight that I have been able to book and now you pay for it. “
Is it wise for someone to buy another ticket now with another airline before decisions are made?
GL: “No. You first have to wait until your flight has been canceled, wait until Air Canada has the chance to book you. It doesn’t have to be many hours, maybe two, three hours, but you have to give them a chance to the right one. If Air Canada tells you falsely that there are no other flights.”
So what is your advice for people at the moment in this situation, waiting for their flight to be canceled or maintained?
GL: “Stay placed, don’t jump on the gun, wait for Air Canada to cancel your flight.”
Lukács encourages travelers to visit the air passenger rights website For more information.
