Volunteers in Lunenburg County, N.S., restore phones to connect people in need

Michael Graves, the executive director of United Way Lunenburg County, has been running a successful program on Nova Scotia’s South Shore for nearly a decade. His initiative involves collecting used smartphones from community members who no longer need them, having them repaired by a dedicated volunteer, and then distributing them to partner organizations in the area to provide to individuals in need.

Smartphones have become indispensable tools in today’s society, allowing people to conduct online banking, search for employment opportunities, and access vital public services. For many individuals, these devices serve as a lifeline, enabling seniors to stay connected with loved ones, assisting those experiencing housing instability or domestic violence, and helping residents of rural communities access essential resources.

Since its inception in 2017, the program has distributed 425 devices, with no sign of diminishing demand. Graves works tirelessly to ensure that those in need have access to these crucial communication tools. Robert Brown, a volunteer based in Bridgewater, N.S., plays a crucial role in the process by repairing and updating the donated phones in his small shop.

Brown’s involvement in the program stemmed from his friendship with Graves and a shared understanding of the pressing need for smartphones in their community. He evaluates each device to determine if it can be salvaged, replacing broken screens, batteries, and cameras as needed. Even irreparable phones are kept for spare parts, allowing for cost-effective repairs and maintenance.

The program operates on a non-profit basis, with Brown providing his services free of charge. The organization covers the cost of any necessary parts and ensures that each phone is equipped with a new charger before distribution. Once the repairs are complete, Graves packages the phones in ziplock bags with chargers and delivers them to partner organizations for dissemination to those in need.

The impact of the program is profound, with stories of individuals in crisis being aided by the donated phones. Graves recounted instances where a young woman trapped in human trafficking used a phone to call for help and a man on the brink of suicide reached out for support just in time. These accounts highlight the vital role that smartphones play in connecting individuals with essential services and support systems.

Through the dedication of individuals like Graves and Brown, this program continues to make a tangible difference in the lives of community members facing adversity. By repurposing used smartphones and ensuring they reach those who need them most, United Way Lunenburg County is fostering communication, empowerment, and resilience in the South Shore region.