Rogers CEO summoned to Ottawa after avoiding questions about price increases in contracts
The CEO of Rogers Communications, Tony Staffieri, has been under fire for trying to avoid testifying before a parliamentary committee after reports of price increases for TV, internet, and home phone services. Last month, it was revealed that Rogers was raising the monthly price of television box rentals, sparking outrage among customers.
After delaying his appearance once, Staffieri was scheduled to testify on Thursday. However, at the last minute, Rogers’ president of residential operations, Bret Leech, appeared virtually instead. This move was met with criticism from MPs across all parties, who accused Rogers of trying to dodge accountability.
NDP MP Brian Masse, who initially requested Staffieri’s testimony, expressed his disappointment in Rogers’ evasive tactics. Conservative MP Rick Perkins and Michelle Rempel Garner also condemned the CEO’s absence, calling it disrespectful to the committee and the Canadian public.
The committee unanimously passed a motion summoning Staffieri to appear within seven days. A Rogers spokesperson explained that Staffieri’s absence was due to an unforeseen scheduling conflict but assured that he would cooperate with the summons and testify before the committee next week.
The issue that led to the request for Staffieri’s testimony was the $7 price hike for Rogers TV box rentals, which caught many customers off guard. Numerous complaints were received by Go Public, with customers feeling misled by contracts that allowed for price increases during the agreement’s duration.
MPs highlighted the need for greater transparency and accountability from companies like Rogers, especially considering the public funds and tax breaks they receive. The CRTC also expressed concerns about unexpected price changes in telecom contracts and announced public consultations to address these issues.
In a letter to telecom providers, the CRTC reminded them not to surprise customers with price increases beyond the agreed-upon terms. The Commission for Complaints for Telecom-television Services (CCTS) was also mentioned as a resource for customers to resolve disputes with their providers.
As the controversy surrounding Rogers continues, the Canadian public and regulatory bodies are demanding more transparency and consumer protections in the telecom industry. Stay tuned for updates on this developing story.
